JetBlue Travel Products, a subsidiary of JetBlue, today announced the relaunch of JetBlue Vacations, adding new benefits focused on giving customers the convenience and personalized service often missing from bundled vacation packages. From travel planning to the flight home, JetBlue Vacations packages offer flights, hotels, cars and more all in one place, saving time and money for customers looking to get the most out of their getaways.
New additions to the JetBlue Vacations portfolio include the Very Important Perks (VIP) and the Insider Experience programs, which infuse humanity into every step of the travel experience. Packages now also include additional benefits such as no JetBlue change fees, earlier boarding on flights, a free inflight alcoholic drink, and access to 24/7 support.
“JetBlue Travel Products is bringing what makes JetBlue special to the rest of travel,” said Andres Barry, president of JetBlue Travel Products. “With our lead product – JetBlue Vacations, we’re merging human touches, customization and savings with the travel experience. Our new additions, including the Very Important Perks program and the Insider Experience, are designed to make trip planning even easier so you can sit back, relax and enjoy what now comes standard with the JetBlue Vacations experience.”
Very Important Perks (VIP) – JetBlue Vacations partners with select top hotels to offer customers exclusive and unique benefits only available when booking a JetBlue Vacations package. Benefits such as room and restaurant discounts, resort credits, free airport transfers, complimentary mini-bar access and guaranteed late checkout are available on jetbluevacations.com at hotels highlighted with the Very Important Perks flag. Perks vary by property and were developed based on customer feedback.
The Insider Experience – The Insider Experience, currently included in all JetBlue Vacations packages for Aruba and Punta Cana, is a brand new in-destination offering that puts customers in the trusted hands of local experts to assist them throughout their entire journey, at no additional charge, and includes benefits like complimentary airport transfers.
Upon landing and exiting the baggage claim area, JetBlue Vacations Insiders are there to greet customers and help with anything needed. In addition to answering immediate questions, the Insiders escort customers to their complimentary airport transfer, starting their vacations as quickly and easily as possible. Insiders are also accessible to assist with any questions and potential issues that may arise throughout the trip.
In addition to Aruba and Punta Cana, The Insider Experience will be available in Cancun in February 2020 and more destinations later this year.
Insiders hail from well-established and credible destination management companies and are experts in their locations. In addition to dedicated Insider training, they have participated in JetBlue trainings on the airline’s award-winning hospitality and customer service.
The Insider Experience also features before, during and post-trip support including:
Additional JetBlue Vacations perks that now come standard include:
JetBlue Vacations packages also feature JetBlue’s award-winning onboard experience including mainstays such as unlimited complimentary snacks, free Wi-Fi and the ability to earn TrueBlue points. For more information, visit the newly redesigned jetbluevacations.com
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