Due to the virus pandemic in China, the leading Russian airline, Aeroflot is offering its passengers booked for flights to/from Chinese destinations the possibility to change their flight dates or return tickets free of charge. This applies to passengers booked for flights to/from Beijing, Shanghai, Guangzhou, Hong Kong, Harbin, and to passengers booked for code-share flights operated by China Eastern and China Southern to/from Sanya, Dalian and Wuhan.
Passengers who booked tickets on or before 24 January 2020 for SU-flights scheduled between 24 January and 7 February can:
• change departure dates for any date before 29 February 2020;
• get a refund for tickets at sales offices where they were purchased.
Tickets that were purchased online can be returned at any of the airline’s sales offices or via the contact centre.
The service is offered at no extra cost.
Passengers are being informed via Aeroflot's contact centre. Those arriving at the airport for check-in will be provided accordingly in line with Federal Aviation regulations and Aeroflot standards. Further information is available at the airline's 24-hour call centre: +7 495 223 5555, 8-800-444-5555 (free call in Russia), via the contact centre's global free-call numbers, or at the airline’s sales offices.
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