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| Asia Pacific Sales Managing Director Shane Hodges, left, accepted the award at a ceremony held in Hong Kong last week. |
American Airlines wins two prestigious awards based on feedback from business travellers. Last week, American was awarded Best North American Airline in Asia Pacific for the second year in a row at the region's most prestigious travel awards hosted by Business Traveller Asia-Pacific. The recognition is based on the votes of approximately 30,000 of the magazine's subscribers, who are among the region's most frequent business travellers. “Asia Pacific is a fiercely competitive market, and we're proud to be recognized. This is a testament to the hard work of our team and the significant investment we've made in our people, planes and products,” said Shane Hodges, Managing Director of Asia Pacific Sales, who accepted the award on American's behalf.
Over the past six years, American has invested more than $28 billion in improvements for customers and team members, a record for the airline industry. American is the only U.S. airline to offer a true international Flagship First Class, and it has the youngest and most fuel-efficient fleet of any U.S. network carrier.
“American is proud to offer a world-class experience for our customers and team members, both on the ground and in the air. We have invested heavily in our products and services, including restaurant-style dining, satellite Wi-Fi with live TV, hundreds of hours of the very best inflight entertainment and luxury amenities. Together with our joint business partners Japan Airlines and Qantas and also China Southern, we are offering our customers unbeatable connections across the region and a premium level of comfort in the skies,” said Russ Fortson, Managing Director of Asia Pacific Operations.
“Above all, we're most proud of our teams in Asia Pacific, who, together with our team members in the U.S., do an exceptional job serving our customers at the airport and onboard, ensuring they reach their destination safely and on time.”
American's significant investment is resonating with customers, with the airline receiving additional honours in customer experience. American earned Five Star Global Airline by the Airline Passenger Experience Association (APEX), based on customer ratings in five categories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. American also took home Best Inflight Entertainment Innovation for partnering with Calm, a mindfulness and meditation app available on American flights.
American was recently honoured by the American Society of Travel Advisors (ASTA), one of the largest and leading global advocate for travel advisors, the travel industry and the travelling public. American was awarded Airline of the Year for the individual supplier awards, which were given to companies that best support the advisor community, as voted on by the ASTA membership.
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