Friday, 12 July 2019

June traffic sets new record at London Stansted Airport

London Stansted saw over 2.65 million passengers pass through its doors in June, the highest total for the month on record at the airport.

The monthly total was boosted by the 10 new routes operating this year compared to June 2018. The destinations now available are Venice, Murcia, Kyiv, Nantes, Paris, Lvov, Rijeka, Kristiansand, Rodez and Hurghada.

The top three destination countries reporting the strongest growth by passenger volumes in June over the same month last year were Turkey (+31%), Portugal (+19%) and France (+14%).

The moving annual total for the 12 months ending June 2019 increased by 6.3% on the previous year as the airport welcomed over 28.49 million passengers.

"June was another very busy month for the airport, and the start of what we anticipate will be our busiest ever summer at London Stansted.

During the month we recorded our busiest ever June day as over 97,000 passengers passed through the airport on the 2nd June, many of which were football fans returning from the Champions League final in Madrid. We also welcomed President Trump to the airport in June, the fifth presidential visit the airport has hosted in recent times.

As we head into the peak summer months and the main holiday getaway, we continue to drive forward our plans to enhance the passenger experience, create more choice and improve our facilities and services.

Last week we opened our first on-site multi-storey car park that provides 2,700 new spaces and offers passengers even more parking options, and this week we will open eight new check-in desks in the latest phase of our terminal transformation programme.

In addition, we have installed four new water refill stations across the airport to provide passengers with free water and cut down on single use plastics, and our multi-million investment to upgrade our baggage system continues to make good progress."  Said, Steve Griffiths, London Stansted Chief Operating Officer.

London Stansted has received a ‘good’ rating in the latest Civil Aviation Authority (CAA) accessibility report that annually reviews the accessibility at UK airports.

The new, higher rating is recognition of the improvements and investments made to the service following the previous year’s assessment that airport assistance ‘needs improvement’ and was achieved while the airport reported record growth and served over 1.7 million more passengers than the year before.

Improvements made include a complete overhaul of the arrivals route for passengers requiring assistance, new toilet facilities and lift and a direct corridor to immigration which means passengers now enjoy a more pleasant, seamless arrival into and through the terminal.

The recent improvements are in addition to a host of other initiatives in place at the airport, including Changing Places facilities both airside and landside, Airport Awareness lanyards to indicate to staff that a passenger may require assistance due to a hidden disability and our Special Flyer Autism Awareness Scheme. London Stansted also works closely with the Alzheimers Society and has already successfully trained more than 400 staff as Dementia Friends.

The report considers a range of key service issues including passenger satisfaction, engagement with disability organisations and airport users and service efficiency.

"We are delighted that, following last year’s ‘Needs Improvement’ rating, we have achieved exactly that and our commitments to inclusive travel for all our passengers through investment in infrastructure, equipment and staffing has led to London Stansted now being recognised as ‘good’ by the CAA.

It’s really important that every passenger, regardless of any disability or assistance requirements, can travel confidently, easily and conveniently through the airport and enjoy the airport’s facilities and the wide range on destinations on offer.

In the last year we have worked closely with our airline partners and our service provider, Omniserv, to make many improvements. Through continuous engagement and collaboration with members of our Disability Forum we have achieved a clear focus on the issues that really matter to passengers that require additional assistance and support.

At London Stansted we are committed to ensuring all passengers with reduced mobility or hidden disabilities get the best possible experience every time they travel through the airport, and we recognise reaching that standard is a continual process as we strive to improve further in the future." Said, Steve Griffiths. 
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