Customers have voted British Airways staff as the best in Europe at the Skytrax 2019 World Airline Awards.
The award recognises the airline’s staff for their friendliness and efficiency and highlights the consistently excellent service delivered by airport and onboard customer service teams.
The airline is celebrating by sharing some of the wonderful stories of its frontline colleagues and their connections to the airline.
Alex Cruz, Chairman and CEO of British Airways, said: “Customers are at the heart of everything we do, and we’re delighted that the hard work and dedication of our colleagues has been recognised with this award. We know that our colleagues make us who we are as an airline, and in our centenary year, we’re incredibly proud of this achievement.”
British Airways also won awards for Most Improved Airline in Europe, Best Airline Staff in United Kingdom and Best Cabin Crew in the United Kingdom.
The winners were announced at the Paris Air Show on June 18th.
"I wonder if it was only the premium class passengers that voted?" Questioned Joshua Jordan, "The service in economy on BA flights in Europe, is I believe patchy at the best, often times it is relatively non-existent, other than to flog the cabin temperature food!"
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