Dennis Muilenburg, the Chairman, President & CEO of The Boeing Company issued an apology, of sorts, on Thursday, April 4th, in reply to the preliminary report announcement from the Ethiopian Authorities indicated the anti-stall system on its 737 max aircraft was to blame for the crash that killed all onboard.
In the video, the Boeing boss says the tragedies weigh heavily on the hearts and minds of all at Boeing and the firm extends its sympathies to the loved ones of the passengers and crew of those on the two 737 max 8's that crashed. Yet at the same time, it's legal teams have been instructed to fight vigorously all lawsuits filed against the firm for compensation.
Boeing says it continues to work with the US Federal Aviation Administration and other regulatory agencies worldwide on the development and certification of the MCAS software update and training programme. However, that holds little sway with many in the industry as to a large extent Boeing self-certificated the 737 Max range of aircraft, with the blessings of the FAA. It was treated as just a modification of the forerunning 737 models, rather than that of a new design, which would have had a more rigorous examination and certification programme. Boeing advises they are "working to demonstrate that we have identified and appropriately addressed all certification requirements and will be submitting for FAA review once completed in the coming weeks. Safety is our first priority, and we will take a thorough and methodical approach to the development and testing of the update to ensure we take the time to get it right."
Some industry commentators are estimating the earliest the 737 Max 8 and 9's will be back in the air will be the Middle of May, whilst others are less optimistic saying the troubled craft will not get the all clear with the new software update until the autumn.
Read the full statement below.
We at Boeing are sorry for the lives lost in the recent 737 MAX accidents. These tragedies continue to weigh heavily on our hearts and minds, and we extend our sympathies to the loved ones of the passengers and crew on board Lion Air Flight 610 and Ethiopian Airlines Flight 302. All of us feel the immense gravity of these events across our company and recognize the devastation of the families and friends of the loved ones who perished.
The full details of what happened in the two accidents will be issued by the government authorities in the final reports, but, with the release of the preliminary report of the Ethiopian Airlines Flight 302 accident investigation, it’s apparent that in both flights the Maneuvering Characteristics Augmentation System, known as MCAS, activated in response to erroneous angle of attack information.
The history of our industry shows most accidents are caused by a chain of events. This again is the case here, and we know we can break one of those chain links in these two accidents. As pilots have told us, erroneous activation of the MCAS function can add to what is already a high workload environment. It’s our responsibility to eliminate this risk. We own it and we know how to do it.
From the days immediately following the Lion Air accident, we’ve had teams of our top engineers and technical experts working tirelessly in collaboration with the Federal Aviation Administration and our customers to finalize and implement a software update that will ensure accidents like that of Lion Air Flight 610 and Ethiopian Airlines Flight 302 never happen again.
We’re taking a comprehensive, disciplined approach, and taking the time, to get the software update right. We’re nearing completion and anticipate its certification and implementation on the 737 MAX fleet worldwide in the weeks ahead. We regret the impact the grounding has had on our airline customers and their passengers.
This update, along with the associated training and additional educational materials that pilots want in the wake of these accidents, will eliminate the possibility of unintended MCAS activation and prevent an MCAS-related accident from ever happening again.
We at Boeing take the responsibility to build and deliver airplanes to our airline customers and to the flying public that are safe to fly, and can be safely flown by every single one of the professional and dedicated pilots all around the world. This is what we do at Boeing.
We remain confident in the fundamental safety of the 737 MAX. All who fly on it—the passengers, flight attendants and pilots, including our own families and friends—deserve our best. When the MAX returns to the skies with the software changes to the MCAS function, it will be among the safest airplanes ever to fly.
We’ve always been relentlessly focused on safety and always will be. It’s at the very core of who we are at Boeing. And we know we can always be better. Our team is determined to keep improving on safety in partnership with the global aerospace industry and broader community. It’s this shared sense of responsibility for the safety of flight that spans and binds us all together.
I cannot remember a more heart-wrenching time in my career with this great company. When I started at Boeing more than three decades ago, our amazing people inspired me. I see how they dedicate their lives and extraordinary talents to connect, protect, explore and inspire the world — safely. And that purpose and mission has only grown stronger over the years.
We know lives depend on the work we do and that demands the utmost integrity and excellence in how we do it. With a deep sense of duty, we embrace the responsibility of designing, building and supporting the safest airplanes in the skies. We know every person who steps aboard one of our airplanes places their trust in us.
Together, we’ll do everything possible to earn and re-earn that trust and confidence from our customers and the flying public in the weeks and months ahead.
Again, we’re deeply saddened by and are sorry for the pain these accidents have caused worldwide. Everyone affected has our deepest sympathies.
Dennis MuilenburgChairman, President & CEOThe Boeing Company
