Monday, 14 January 2019

AirAsia major system upgrade causes long downtime.....

Budget carrier AirAsia will be upgrading its Navitaire New Skies reservation system this weekend as part of its continuing effort to provide guests with an enhanced online experience.

The low-cost airline says that flight booking will be unavailable during this period from 2.00pm on Saturday, 19 January 2019 (GMT +8) to 3.00am on Sunday, 20 January 2019 on This downtime will also halt reservations on the AirAsia mobile app, at AirAsia sales offices, counters and call centres.

Passengers will also not be able to perform self-check in via the web, mobile app or more importantly at airport kiosks. They also will not be able to manage their bookings until the upgrade is completed.

Passengers flying during this period are strongly advised to check-in online ahead of the upgrade period and to print out their boarding pass, or use the E-Boarding pass where available. Web and mobile check-in are available from 14 days prior to departure for all AirAsia and AirAsia X flights.

AirAsia says passengers should be at the airport at least 3 hours before their flight to avoid any travel inconvenience during the downtime.

"This is a rather long period of unserviceability across all platforms for a major company, " Anders Axelsen, an IT Infatratucture advisor told Air101 today, "Most firms utilise a separate back-up or secondary system to mitigate disruption. Alternatively, they instigate changes at one delivery output or area at a time." he said, indicating that at least one avenue for passengers to make reservations or changes would remain operational.