Thursday, 17 January 2019

Air Asia halts system upgrade

AirAsia Airbus A320neo                   Photo Air Asia
The low-cost airline Air Asia has cancelled a proposed system upgrade to its reservations processes that would have taken down all platforms for a number of hours this weekend.

As we reported on Monday, the company had planned to take down all possible routes to make reservations on its flights as well as kiosk and online check-in from 2.00pm on Saturday, 19 January 2019 (GMT +8) to 3.00am on Sunday, 20 January 2019 on

"This is a rather long period of unserviceability across all platforms for a major company, " Anders Axelsen, an IT Infatratucture advisor told Air101 "Most firms utilise a separate back-up or secondary system to mitigate disruption. Alternatively, they instigate changes at one delivery output or area at a time." he said, indicating that at least one avenue for passengers to make reservations or changes would remain operational. 

Now, AirAsia says "AirAsia will postpone a planned upgrade of its Navitaire New Skies reservation system due to unforeseen circumstances. - All systems will function as normal this weekend, and guests will be able to book flights, check in and manage their bookings as usual."  The airline also said it would carry out the upgrade at a later date, yet to be advised.