Thursday, 18 October 2018

Ryanair to swtich handling agent at London Stanstead early next year....bad news for passengers!

The low-cost airline Ryanair announced this week that it was switching handling agents at its largest and perhaps most important bases, London Stanstead Airport.

From 1st February 2019, OmniServ will take over from Swissport and start providing all of Ryanair’s check-in, baggage and ground operations handling at Stansted. This is a massive undertaking for Omniserv, who will be operating under the name of Blue Handling, as Ryanair operates more than 200 flights a day from London Stanstead.

It isn't clear how, after an extensive tendering process OmniServ managed to steal the contract off Swissport, who will continue to handle Ryanair’s operations at over 40 other airports across Europe and the UK. OmniServ have an incredibly poor reputation, many passengers cite rude staff, lack of understanding, abandoning disabled passengers and incredibly slow service. The company has a one-star rating on Trustpilot, which might indicate why they are going to be operating under the name of Blue Handling! 

Ryanair’s Director of Operations, Adrian Dunne said: “We are pleased to award our London Stansted handling contract to OmniServ, from 1st February next, who will operate as Blue Handling. We look forward to working with both OmniServ and Stansted Airport to improve the customer experience and punctuality at Stansted.”

OmniServ’s Managing Director, Antony Marke said: “We are very excited to expand our strategic partnership with Ryanair."

According to Ryanair, all current Swissport staff at Stansted will be offered contracts with OmniServ from 1st February, in order to minimise disruptions. Although some of the reviews listed on IndeedGlassdoor might cause some Swissport staff to look for alternative opportunities.