Wednesday, 5 September 2018

Lufthansa try out quick catering for passengers in a hurry at Munich

The German airline Lufthansa is trying out a new service for its business class passengers, people with lounge access, called 'Delights to go'. 

Many of us will be familiar with this situation: you are on your way to the airport and simply looking forward to having a cup of coffee and a small snack in the Lufthansa Lounge. Nevertheless, by the time you actually arrive at the airport, you take a look at the clock and realize that time is running out. In order to make travel easier for these customers in a hurry, Lufthansa has now developed a smart solution called "Delights to Go".

The trial will last six-month at Munich Airport and started today and is centrally located in Terminal 2 near Gate G19, Lufthansa passengers with lounge access can now enjoy high-quality snacks and drinks in a nicely designed self-service area. This offer is free and can be accessed with the customer’s boarding pass at the entrance of the area. 


By operating a modern, interactive user interface, the guest can select one of three connoisseur boxes from the categories listed on the screen. The categories include Classic (main component, for example, a tuna wrap or Greek salad), Balance (for example a sprout sandwich with pear and fig mustard or a quinoa ginger salad) or Local (for example Munich sausage salad). These components are complemented by a sweet or savoury snack, a piece of fresh fruit and a small bottle of water.  The offer varies every two weeks. Once the category is selected, the box, an attractive, robust cardboard box, slides into the ergonomically placed output compartment directly under the monitor. Directly next to it the guest has the choice between a coffee, speciality, tea, water and a variety of juices. Once the drink is selected, the cup can be put into a built-in place holder in the box, the entire meal packed into a paper bag and the passengers can rush to the departure gate.

Lufthansa developed this new quick refreshment option after conducting a field test for quick refreshment at a Frankfurt Senator Lounge. The results showed that many lounge guests in a hurry wanted an efficient, time-saving catering option in the form of a to-go offer. If you have more time, you can of course also continue visiting one of the many Lufthansa lounges at Munich Airport.

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