A three-hour Ryanair flight from Murcia Airport in Spain to London became a nightmare for some passengers when the pilot announced the toilets had no toilet paper.A passenger on the plane told newspapers: “Everyone had horrified looks on their faces; to be able to go to the toilet is a basic need. “It really was appalling."
Ryanair spokesperson hit back by saying “This very rare and regrettable stock shortage (on the last flight last Sunday evening) was caused by the failure of our handling agents in Murcia to deliver toilet rolls and milk sachets that had been ordered on the turnaround in Murcia.
“Our crew explained to passengers that we wished to prioritise an on time departure for London Stansted rather than wait for these items to be delivered and cause a significant ATC delay for all our customers. Our passengers were very understanding and we apologised sincerely to them for any inconvenience caused.”
However according to local sources within the airlines handlers, Ryanair were not willing to pay for extra supplies to be uploaded, which would have only taken 11 minutes.
Last year Ryanair was named one of the worst brands in the world by Siegel+Gale's 2014 simplicity index behind insurance company AXA.
Ryanair CEO Michael O'Leary hit back at the survey. He said: “If we’re the worst performing brand in the world why are we the biggest international airline in the world? Why are we the most profitable airline?”
“These people always seem to (when they want some cheap publicity) they slag off Ryanair.”