Showing posts with label Delta. Show all posts
Showing posts with label Delta. Show all posts

15 March, 2024

Delta puts New York-JFK - Tel Aviv flights back on the schedule from 7th June

Airbus A330 jets to fly the route.
Delta has decided it is safe enough to restart flights from New York's JFK airport to Tel Aviv from 7th June after pausing the service back in October last year. 

The U.S. mega-carrier will operate the route on an Airbus A330-900neo aircraft that will provide customers with nearly 2,000 weekly seats from New York to Israel. It said it had made the decision following an extensive security risk assessment and was working in conjunction with government and private-sector partners. 

In recent months, Delta has strengthened its presence in Israel through a codeshare arrangement with EL AL Israel Airlines. Delta customers have access to EL AL’s direct services to Tel Aviv from major U.S. cities like New York-JFK, New York-Newark, Boston, Los Angeles, Miami and Fort Lauderdale.

The carrier had initially hoped to bring the route back on 1st May this year, customers currently booked on flights prior to 7th June restart will be proactively notified by the airline and reaccommodated accordingly.


13 March, 2024

Delta named as official airline of the ‘ACEA Run Rome the Marathon 2024’

Rome
Delta is the Official Airline of the Acea Run Rome The Marathon 2024, the first time Delta will showcase the brand at this iconic event in one of the world’s most historic cities.  

In the run-up to the March 17 marathon, Delta will set up a dedicated “Walk in Stand” at the Expo Village in the Palazzo dei Congressi from March 15-16, where the airline will be showcasing its Delta One cabin and onboard amenities, as well as its partnership with Spotify. As part of the activation, passers-by can add their favorite song to a marathon “Run to the Beat” playlist, which will be part of participating runners’ digital kit and be available on Spotify.

"Delta is proud to sponsor the Rome Marathon for the first time. It’s an iconic event in the annual marathon calendar where runners have the opportunity to step where Roman Emperors and gladiators have stepped before and run with the backdrop of the wondrous attractions of the Eternal City,” said Matteo Curcio, Delta’s Senior Vice President-EMEAI.

Delta heading back to Venice.....

The U.S. mega-carrier Delta has confirmed it is restarting its nonstop flights between New York-JFK and Venice Marco Polo Airport. The airline will fly daily using a Boeing 767-300 aircraft with 216 seats.

Delta says it will also offer two flights from Venice to Atlanta – resuming its nonstop service later this month and adding a second service throughout the summer. In total, Delta will operate 17 weekly flights between Venice and the U.S. during peak season.

The airline seeks to capitalize on the growing demand following recent news that large cruise ship visits to Venise are going to be restricted and the city barring entry to tourists on certain peak weekends and ket dates.   

05 March, 2024

Delta pilot more than twice over legal alcohol limit before New York bound flight.

A Delta Air Lines pilot was remanded in custody at Edinburgh Sheriff Court today after pleading guilty to reporting for duty as a pilot while being impaired through drink or drugs, it has been reported by the BBC.

Lawrence Russell, 63, failed a breath test at the airport on 16th June last year after he turned up to fly a Boeing 767 to New York.  His blood sample later showed the alcohol level was "not less than 49mg of alcohol in 100ml of blood". The legal limit is just 20mg of alcohol in 100ml of blood.  

According to reports, Russell's belongings were searched by airport security officers on the morning of 16th June and he was found to have two bottles of Jägermeister in his luggage - one of which was half full.

Sheriff Alison Stirling deferred the sentence to later this month for the preparation of reports.

Following Russell's arrest last June, the flight to New York had to be cancelled leaving customers' travel plans in chaos and the airline facing a hefty bill to reaccommmodate passengers and crew. 

Delta has refused to comment on the case at this stage. 




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Delta Sync seatback brings more to SkyMiles members

Delta Sync seatback brings more to SkyMiles members
How many cutting-edge advancements does it take to bring customers a best-in-class entertainment experience at 30,000 feet? Let’s crunch the numbers: as Delta’s in-flight connectivity overhaul continues, the latest data tell a story of commitment to SkyMiles members – from fast, free Wi-Fi presented by T-Mobile to a new seatback experience that enhances the day-of travel experience and beyond with new smart TV features and live notifications about gate changes, bag tracking and more.


Delta Sync seatback is now available on 185 aircraft and is expanding to three additional fleet types.


Delta leads the industry with over 161,000 seatback screens across more than 850 aircraft, underscoring the airline’s dedication to the in-flight entertainment experience. In service of that dedication, Delta is expanding Delta Sync seatback this spring. Now available on all Airbus A321ceo and Boeing 757-200 (75D) aircraft, the airline plans to bring the new seatback screen product to Airbus A319s and A320s, as well as Boeing 737-800 aircraft, by the end of the summer.

First announced at CES 2023 and tested onboard select aircraft throughout the end of last year, Delta Sync seatback is a milestone update to the airline’s industry-leading seatback screens that make them feel more like smart TVs while offering a host of day-of-travel tools for SkyMiles members designed to streamline their travel journey1.

“Customers are loving our new personalized Delta Sync seatback screens – and they especially appreciate how easy it is to log in to the screen using the Fly Delta app,” said Ranjan Goswami, Senior Vice President-Customer Experience Design. “Just by being a SkyMiles member, customers can log in to a seatback screen that recognizes them, knows their preferences and helps effortlessly guide them throughout their travel day. This level of personalization and convenience is one way we’re redefining loyalty and what it means to be a SkyMiles member – and it unlocks the minute you join.”

The new My Flight category includes details tailored to each logged-in user about their connecting flights, including terminal and gate locations as well as scheduled connection times. SkyMiles members who log in to Delta Sync seatback will also receive real-time notifications delivered directly to their seatback screen about any adjustments to their connecting flight’s schedule or other pertinent trip details.





650+      More than 650 aircraft are in service today with fast, free Delta Sync Wi-Fi presented by T-Mobile.

26 February, 2024

Delta adds second eclipse path-of-totality flight

After selling out its first path-of-totality flight, Delta is adding a second option, which will depart from Dallas-Fort Worth and arrive in Detroit together with the other path-of-totality flight.
After selling out its first special flight in under 24 hours, the U.S. mega-carrier has added a second special flight to enjoy or experience a sky view of the eclipse in the path of totality, this time out of Dallas-Fort Worth (DFW) on April 8.  

Delta flight 1010 will depart from DFW at 12:30 p.m. CT and arrive in Detroit together with the other path-of-totality flight (DL 1218 from AUS to DTW) at 4:20 p.m. ET*.  

Following the first flight announcement flight, searches for flights from AUS-DTW on Delta channels spiked by more than 1,500%**.  

DL 1010 will be operated on an A321neo — a larger plane than the AUS-DTW A220-300 — to allow more customers to experience the eclipse path of totality. The A321neo is Delta’s most fuel-efficient aircraft featuring 20 domestic First Class seats, 42 Delta Comfort+ seats and 132 Main Cabin seats, all with memory foam cushioning for improved comfort.  

For booking information, visit delta.com.  

*While Delta flight plans have been designed to maximize time within the path of totality, this is subject to change due to factors outside of Delta’s control such as weather and air traffic control that could impact timing and aircraft.  

**Searches on Tues., Feb. 20, as compared to the average search volume between Feb. 1-18.




Your travel planning isn’t complete without learning the language—or at least some essential phrases. Fully immerse yourself in the language, or use Phrasebook to learn travel essentials—the choice is yours!

20 February, 2024

Eclipse viewing at 30,000 feet: Delta to offer path-of-totality flight

If you’ve ever wanted to experience a total solar eclipse from the sky, Delta has you covered this April.

The airline is offering a special flight from Austin to Detroit on April 8, 2024, specifically for umbraphiles to be able to spend as much time as possible directly within the path of totality.

Delta flight 1218 will be specifically operated on an A220-300, which will offer especially premium viewing due to the aircraft’s extra-large windows. The flight will depart from Austin at 12:15 p.m. CT and land in Detroit at 4:20 p.m. ET — timed to give those on board the best chance of viewing the solar eclipse at its peak.*

“This flight is the result of significant collaboration and exemplifies the close teamwork Delta is known for — from selecting an aircraft with larger windows to determining the exact departure time from Austin and the experiences at the gate and in the air,” said Eric Beck, Managing Director of Domestic Network Planning. “Thanks to teams across the company, the idea of viewing a total eclipse from the air will become a reality for our customers.”

Even if you aren’t on this special flight, Delta travellers will also have prime eclipse-viewing opportunities on five additional routes on April 8, so don’t forget your protective viewing glasses if you’re on these flights:

DL 5699, DTW-HPN, 2:59 pm EST departure, ERJ-175
DL 924, LAX-DFW, 8:40 am PST departure, A320
DL 2869, LAX-SAT, 9:00 am PST departure, A319
DL 1001, SLC-SAT, 10:08 am MST departure, A220-300
DL 1683, SLC-AUS, 9:55 am MST departure, A320

And for those who would rather catch the solar event from the ground, Delta flies to many destinations that are within the path of totality, including AUS, San Antonio (SAT), and Little Rock, Ark. (LIT).

“The April 8 eclipse is the last total eclipse we’ll see over North America until 2044,” said Warren Weston, Delta Air Lines Lead Meteorologist. “This eclipse will last more than twice as long as the one that occurred in 2017, and the path is nearly twice as wide.”

*While Delta flight plans have been designed to maximize time within the path of totality, this is subject to change due to factors outside of Delta’s control such as weather and air traffic control that could impact timing and aircraft.





Your travel planning isn’t complete without learning the language—or at least some essential phrases. Fully immerse yourself in the language, or use Phrasebook to learn travel essentials—the choice is yours!

15 February, 2024

Delta's Ed Bastian on the importance of financial well-being


Ed Bastian has authored an open letter
As CEO of Delta Air Lines, Ed Bastian leads 100,000 global professionals who are building the world’s premier international airline, powered by a people-driven, customer-focused culture and spirit of innovation.  

Ed Bastian has authored an open letter to business, government and community leaders on the importance of financial well-being and solving the problem of financial insecurity.

This week, Delta Air Lines is doing something extraordinary – paying $1.4 billion in profits directly to our employees, a profit-sharing arrangement for frontline workers unmatched in its scope and impact. Every eligible Delta employee will receive a check that, this year, totals more than 10% of their annual salary. It’s something we do every year on Valentine’s Day to demonstrate our gratitude and love for our people, who serve our customers and ensure their safety and comfort every day.

This year’s payment is no anomaly. Over the past 10 years, Delta has shared more than $1 billion in annual profits with our employees seven times. All told, since we began our profit-sharing program in 2007, the company has paid our employees $11 billion. We are unaware of any major company in our country with a comparable level of success sharing.

Rewarding our people is fundamental to Delta’s values-centered business model. But writing well-earned checks isn’t always enough. Recent data indicates more than 50% of Americans don’t have access to $1,000 in savings in case of a financial emergency. That creates an enormous amount of stress and uncertainty for families across our nation. While we can’t solve the problem for everyone, we wanted to help Delta employees achieve a level of financial security by boosting their savings and financial wellness.

That’s why last year, we launched the Emergency Savings Program, in partnership with Operation HOPE and Fidelity Investments. Participating employees can earn $1,000 from Delta to fund a rainy day account, along with individualized coaching and a host of tools from Operation HOPE and Fidelity to enhance their financial literacy and well-being.

The results have been remarkable. Since the start of the program, more than 35,000 Delta employees have begun contributing towards an emergency savings account. Over 21,000 have completed the program, earning a $1,000 safety net contribution from Delta – and 94% of that group have kept money in their accounts, allowing it to accumulate interest until it’s truly needed for an emergency. Most participating employees are actively growing that safety net with their own earnings, on average saving $74 from every paycheck via payroll deduction.

14 February, 2024

Delta and LATAM to launch route between Santiago and Orlando

Launching June 16 and operating until Sep. 28, 2024, this seasonal route will have two weekly frequencies between the Chilean capital and one of Florida’s most popular, family-friendly destinations, recognized for its theme parks and tourist attractions.

Delta and LATAM to launch route between Santiago and Orlando



With two flights a week on Thursdays and Sundays, Delta and the LATAM group will reactivate the direct route between Santiago, Chile, and Orlando, Florida. The route will be available from June 16 to Sept. 28, 2024, summer season in the Northern Hemisphere, providing a direct and convenient option for Chileans seeking an escape from the Southern Hemisphere winter to Central Florida’s array of all-ages theme parks and attractions.

The seasonal route - which the LATAM Group is resuming after a pause in 2018 - marks a new step in the Joint Venture between Delta and LATAM after they’ve already launched six new routes directly connecting South America with the United States.

With this new route, Delta and LATAM plan to fly approximately 12,800 customers during the summer season in the United States. Aside from customers from Chile, the route will also make it easier for travellers from Brazil to access Orlando during the peak travel season.

Starting June 16, flights from the Chilean capital to Orlando will take off every Thursday and Sunday at 11:15 a.m. (local time) and arrive at 8:15 p.m. (local time). From Orlando, the flight departures will be every Thursday and Sunday at 10:25 p.m. (local time), arriving in Santiago at 7 a.m. (local time) the next day. From July onwards, Sunday flights will be operated on Saturdays on the same itinerary.






Your travel planning isn’t complete without learning the language—or at least some essential phrases. Fully immerse yourself in the language, or use Phrasebook to learn travel essentials—the choice is yours!




09 February, 2024

Delta to introduce more premium lounges in 2024


2023 saw major upgrades and additions to the Delta Sky Club network, with five new Clubs and two expanded or reopened locations. And 2024 is shaping up to be even more eventful, as Delta’s long-awaited premium lounge experience brings a new, heightened level of service and hospitality to customers in JFK, LAX and BOS.  

JFK will host the inaugural premium lounge, a sweeping 38,000-square-foot space that will feature both a full-service brasserie and a casual, chef-assisted market with open kitchens, dedicated wellness areas and more. Just like Delta Sky Clubs, no two premium lounges will be alike; each location will include elements inspired by and unique to its host city.  

While access guidelines for the premium lounge are still being finalized, Claude Roussel’s (Vice President – Sky Club and Lounge Experience) vision for the customer is clear. “We want each of our guests to receive a highly personalized and dedicated level of service,” he said. “It’s not enough to have beautiful spaces and exceptional offerings. Premium lounge customers should feel welcomed and known when they walk in the door, just as they would at their favorite hotel or restaurant. We look forward to providing that warm welcome and making ‘premium’ feel personal for each guest.”

Delta will open five new lounges in 2024, adding more than 2,700 seats to its lounge network between 2023 and this year. Here’s a closer look at what eligible customers can look forward to.  

New clubs and expansions.

LGA: An expansion of the Terminal C Club will add a Sky Deck and more than 100 seats to the Club. Early summer 2024 

MIA: Following an expansion of the Club at Miami International Airport, the location will top 12,000 square feet with planned seating for 320 guests. Q2 2024  

JFK: The much-anticipated premium lounge will make its debut early summer 2024. At 38,000 feet (including a year-round terrace), JFK’s premium lounge will be the largest in the Delta network. June 2024 

CLT: A new market for Delta Sky Club, the first-ever Charlotte location will seat over 250 people and measure nearly 15,000 square feet. Q4 2024 

SEA: Delta Sky Club will open a 21,000-plus-square-foot location on Seattle-Tacoma International Airport’s Terminal A, its second Club at the airport. Q4 2024 

01 February, 2024

Delta begins interior refresh on select Boeing 737-800s, expands Delta One cabin on A350-900 fleet

737 - 800 cabin refresh for Delta
Delta customers will soon enjoy an improved premium travel experience as the airline’s newest First Class seat begins rolling out on select refreshed Boeing 737-800 aircraft this month.  Delta customers will soon enjoy an improved premium travel experience as the airline’s newest First Class seat begins rolling out on select refreshed Boeing 737-800 aircraft this month. 

These innovative new seats, which debuted in 2022 on Delta’s A321neo aircraft, give customers more privacy, additional stowage space for personal items and a sturdier tray table, in addition to enhanced comfort. 

“Delta is committed to creating a consistent and elevated customer experience across all touchpoints of the travel journey, which includes offering the best products for our customers while in-flight,” said Mauricio Parise, Vice President of Brand Experience. “Enhancing our aircraft interiors with select retrofits will give customers more premium options to choose from.” 

Delta will also refresh Delta Comfort+ and Main Cabin on select Boeing 737-800 aircraft, where upgraded, 10-inch Panasonic seatback screens will enable added enjoyment of the more than 1,000 hours of free premium entertainment available on Delta Studio. Elsewhere on the aircraft, upgraded lavatories will deliver touchless features.

Delta will refresh Delta Comfort+ and Main Cabin on select Boeing 737-800 aircraft, where upgraded, 10-inch Panasonic seatback screens will enable added enjoyment of the more than 1,000 hours of free premium entertainment available on Delta Studio.

31 January, 2024

Delta tops the airline list and is no. 11 on Fortune’s World’s Most Admired Companies


Delta has been recognized by Fortune with a No. 11 placement on Fortune’s Top 50 Most Admired Companies list.


The company’s strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list.

“For 11 years in a row, the Delta team has earned a prominent spot on Fortune’s ranking of Most Admired Companies,” said Delta CEO Ed Bastian. “This recognition is incredibly well deserved for the world’s greatest team who keeps soaring no matter what challenges they encounter on a daily basis.”

Delta scored 6.57 overall in the rankings; the next-highest score for a U.S. airline was 4.89.


To maintain an elevated level of operational excellence, Delta people propel the industry forward with the relentless focus on raising the bar at every stage of the travel journey. Delivering safe and reliable service for our customers is what continuously promotes a culture of strong trust and performance. Our people are the reason that Delta is the most awarded airline in the industry.

This past year, Delta scaled its investments to enhance the premium experience both in the air and on the ground. The airline is carrying out its industry-leading commitment to bringing fast, free Delta Sync Wi-Fi presented by T-Mobile to its entire global fleet and is introducing Delta Sync seatback, making seatback screens feel more like smart TVs. Delta also launched multiple Delta Sky Clubs and oversaw major renovations and expansions at hubs including JFK and LGA, LAX and SLC.

Delta has well proven its dominance in the industry with multiple recognitions, including Top U.S. Airline by Wall Street Journal, Cirium’s Platinum Award for high timeliness and operational excellence, and placing No. 1 in the Business Travel Magazine survey for the thirteenth year in a row.

17 January, 2024

U.S. mega-carrier Delta orders Airbus A350-1000 aircraft

20 Airbus A350-1000 for Delta 

Delta Air Lines has chosen Airbus to meet its needs for modern efficient widebodies having placed a first order for 20 A350-1000 aircraft. The A350-1000 will be a new aircraft type in Delta’s fleet.
New order for 20 Airbus A350-1000s.   Delta Air Lines currently operates more than 450 Airbus aircraft from all of the Airbus product families from the A220 to the A350-900, with more than 200 additional on order.


“We are thankful for Delta’s continued confidence in Airbus’ solutions to meet its fleet needs,” said Christian Scherer, Chief Executive Officer of the Commercial Aircraft business, Airbus. “Delta was the first U.S. airline to operate the A350-900, and is doing so with great success. Delta now welcomes the A350-1000, which will open even more opportunities for the airline and its customers. We are proud that our aircraft serve the entirety of Delta’s impressive global network as this stellar airline takes fleet efficiency to the next level.”

“The A350-1000 will be the largest, most capable aircraft in Delta’s fleet and is an important step forward for our international expansion,” said Ed Bastian, Delta’s chief executive officer. “The aircraft complements our fleet and offers an elevated customer experience, with more premium seats and best-in-class amenities, as well as expanded cargo capabilities.”

Delta Air Lines announces December quarter and full year 2023 financial results


Delta Air Lines has reported financial results for the December quarter and full year 2023
Delta Air Lines has reported financial results for the December quarter and full year 2023 and provided its outlook for the March quarter and full year 2024.  Highlights of the December quarter and full year 2023, including both GAAP and adjusted metrics, are on page six and incorporated here.


“2023 was a great year for Delta with industry-leading operational and financial performance.  Our people and their commitment to deliver unmatched service excellence for our customers is at the foundation of Delta’s success.  We are thrilled to recognize their outstanding work with $1.4 billion in profit sharing payments next month,” said Ed Bastian, Delta’s chief executive officer.  “In 2024, demand for air travel remains strong and our customer base is in a healthy financial position with travel a top priority.  We expect to grow full year earnings to $6 to $7 per share and generate free cash flow of $3 to $4 billion, further strengthening our financial foundation.”

03 January, 2024

Delta Air Lines and Virgin Atlantic Airways mark 10 years of partnership success

Delta Air Lines and Virgin Atlantic are celebrating 10 years of joint venture partnership since the two carriers joined forces to enhance consumer benefits between the U.S. and the U.K. in 2014. The partnership has grown even stronger through the expanded joint venture with Air France-KLM launched in 2020, forming the leading joint venture across the Transatlantic. 

Since the partnership launched, the two global airline brands have grown their shared network, adding more routes and flights between the U.K. and in the U.S. and transporting nearly 40 million customers seamlessly across the Atlantic between the two countries. 

“Since we brought together our two iconic brands, the partnership has gone from strength to strength thanks to a shared focus on customer service and making flying fun," said Matteo Curcio, Delta’s S.V.P.-EMEAI. "Back in 2014, the partnership deal was a game changer for Delta enabling us to up competition on the most popular business routes between London Heathrow and the U.S., offering customers greater choice, while providing Virgin Atlantic unparalleled access to Delta’s network across North America.”  

Additionally, Delta and Virgin Atlantic customers have enjoyed an increased number of benefits while travelling between the U.K. and the U.S., including: 

19 December, 2023

EL AL and Delta Air Lines confirm new codeshare deal....

EL AL and Delta Air Lines, leading airlines in Israel and the US, are launching a new cooperation: a codeshare agreement, loyalty club rewards, and benefits that members of both clubs can enjoy. The partnership offers passengers all the benefits of both airlines, with an expanded network of routes, and a more diverse range of gateways in the United States, Canada, Mexico and throughout Latin America, all with a single ticket.

Delta customers flying from North America will be able to fly on EL AL’s nonstop services from New York-JFK, New York-Newark, Boston, Los Angeles, Miami, and Fort Lauderdale to Tel Aviv. Meanwhile, EL AL’s code will be added to Delta's non-stop Tel Aviv flights (once restored), as well as up to 280 same-day connections via Delta’s U.S. gateways in New York-JFK, Boston, and Los Angeles to destinations including Atlanta, Washington DC, San Francisco, Las Vegas, Seattle, Dallas, and Toronto.

“Delta remains steadfast in our long-time commitment to serving consumers and businesses who depend on convenient, high-quality air service to and from Tel Aviv," said Alain Bellemare, Delta President - International. "Through our codeshare agreement with EL AL, we will offer customers more convenient travel options between North America and Israel.”

“The start of this codeshare agreement between Delta Air Lines and EL AL offers customers access to convenient one-stop services from Israel to cities throughout the Americas and welcomes new North American customers to EL AL's world class service to and from Tel Aviv,” said Shlomi Zafrany, EL AL V.P. - Commerical and Industry Affairs.

“We are proud on this cooperation with Delta whom I see as a valued long-term partner,” said Dina Ben Tal Ganancia, EL AL CEO.

Delta and EL AL customers will be able to earn and redeem miles on each other’s services on Delta’s SkyMiles and EL AL’s Matmid frequent flyer programs. Effective Jan. 15, both airlines will offer reciprocal benefits to their top tier frequent flyer members like preferred seat access, priority check-in and boarding, additional baggage allowance, and lounge access (where applicable).

It should be noted that Delta has cancelled flights between the U.S. and Tel Aviv because of ongoing conflict in the region.  The carrier advised it was continuously monitoring the security environment in Israel to inform cancellations to the flight schedule to and from Ben Gurion Airport in Tel Aviv. 

Delta flights between TLV and New York’s John F. Kennedy International Airport (JFK)  will continue to be cancelled until March 29, 2024. Delta in October suspended booking for TLV flights to and from Hartsfield-Jackson Atlanta International Airport (ATL) and Boston Logan International Airport (BOS); those services remain suspended.




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14 December, 2023

Delta expands Digital ID program to LAX, LGA and JFK for touchless airport experience.


Digital ID, Delta’s time-saving, industry-first technology that allows customers to check bags and move through security without showing a physical government ID, is growing its presence with expansion to three major hubs.


Delta customers in LAX, LGA and JFK now have a quicker way to move through the airport – just in time for holiday travel.  

Debuted in 2021 at the airline’s Detroit and Atlanta hubs, Delta Digital ID provides customers with a seamless, hands-free way to navigate the airport. Now, this industry-leading technology — developed in close partnership with the Transportation Security Administration (TSA) — is expanding to three key coastal hubs.  

Delta Digital ID uses biometric facial matching to eliminate the need for an agent-facilitated document check, allowing customers to move through bag drop and security checkpoints with more convenience and ease. This completely optional technology is eligible to customers who: 

Have a TSA PreCheck® membership 

Have passport information and a Known Traveler Number stored in their Delta profile  

Have a (free) SkyMiles membership 

Have the Fly Delta app 

How to opt in to Delta Digital. 

Eligible customers will receive a notification in their Fly Delta app when travelling from a Digital ID-enabled airport: Hartsfield-Jackson Atlanta International Airport (ATL); Detroit Metro Airport (DTW); Los Angeles International Airport (LAX); LaGuardia Airport (LGA); and John F. Kennedy International Airport (JFK, launching Dec. 14). Once opted in, Delta Digital ID becomes part of a customer’s SkyMiles profile, though they may choose to opt-out at any time. Delta does not save or store any biometric data. 

Eligible customers can always opt into Digital ID via their SkyMiles profile on Delta.com. A passport and/or Known Traveler Number will need to be stored in the customer’s SkyMiles profile before they’re able to opt in. 

Customers can use Delta Digital ID to check bags and move through security without having to show a physical ID (following the post-launch verification period). They will simply navigate to the appropriate line – look for the green “Delta Digital ID” icon – look into the camera at bag drop and/or the security checkpoint, and use their digital identity in place of a physical ID.  

While time savings at security lines vary according to airport volume, Delta Digital ID transactions at bag drop take an average time of 30 seconds – a near-1.5-minute time savings from the standard bag drop time of two minutes. Overall, customers using Delta Digital ID outperform other Fly Delta app users by double-digit margins in satisfaction with the check-in and security experiences. 

“We know a frictionless airport experience is integral to your satisfaction with your overall journey,” said Allison Ausband, Chief Customer Experience Officer. “With Digital ID, our customers spend less time hassling with their wallets, and our agents spend less time checking documents. It opens an opportunity for our people and our customers to genuinely connect.”  

Delta’s partners at the TSA see equal benefit in bringing this technology to more locations. “Delta Digital ID helps passengers save time and improves security effectiveness," said Austin Gould, Assistant Administrator, Requirements, Capabilities and Analysis – TSA. "It's a simpler, more convenient experience – one that strictly adheres to passenger privacy and our security protocols, as well as our mission of protecting our nation’s transportation systems.”  

While facial matching algorithms are extremely accurate, a trained agent will inspect the customer’s government-issued ID if the technology is unable to identify a customer.  

Since its implementation at ATL and DTW, Delta Digital ID’s time-saving value has proven to be highly popular, with a large majority of eligible customers opting in to the technology. That popularity will drive expansion in the coming year; as soon as January, Digital ID’s presence in Atlanta will expand to the international terminal (ATL-F).  

While Delta looks to expand the technology to additional hubs in 2024, the launch of Digital ID at LAX, LGA and JFK should be a boon to customers ahead of the busy year-end travel season. 

“Delta Digital ID provides a huge benefit in both time-savings and convenience, and we’ve been working with our partners for years to expand its reach,” said Greg Forbes, Managing Director – Airport Experience. “We’re thrilled to bring this technology to a whole new subset of our customer base.” 








08 December, 2023

Delta to fly to Taipei from Seattle hub

Delta, Seattle’s largest global airline, will further expand its Asia network next summer with the launch of daily nonstop service from Seattle (SEA) to Taiwan Taoyuan International Airport (TPE) starting June 6, 2024, subject to government approval.

This marks Delta’s inaugural nonstop flight to Taipei from the U.S. and the first Delta aircraft operation to TPE since 2017 via Narita International Airport.


“This route not only opens new doors to Taipei’s captivating skyline, vibrant night markets, and rich cultural heritage, but it also marks a significant stride in enhancing Seattle's global connectivity,” said Joan Wang, Managing Director – Global Sales, Seattle. “This strategic addition to Delta's trans-Pacific portfolio is poised to make a profound impact on the Seattle market, fostering increased business and leisure travel opportunities for our discerning customers.”

Delta is marking its 90th anniversary in Seattle this December, a history that dates back to the start of operations by Northwest Airways (later Northwest Airlines) in 1933. Delta flights began on June 1, 1980, with nonstop service between SEA and Atlanta (ATL), Dallas-Fort Worth (DFW) and Portland (PDX). Delta now boasts over 160 daily departures from SEA to 50 destinations worldwide. Seattle serves as a key gateway for the airline’s operations across the Pacific, which – with the addition of TPE – features four non-stop trans-Pacific destinations, inclusive of existing routes to Incheon (ICN), Tokyo (HND), and Shanghai (PVG).

“The Port of Seattle welcomes today’s announcement as Delta continues to build on SEA’s status as a hub and its west coast gateway to Asia,” said Port of Seattle Commission President Sam Cho. “With the addition of the new International Arrivals Facility (IAF) in 2022, SEA is providing a dramatic welcome to the world visiting and doing business in the Puget Sound region. We are excited Delta is demonstrating its commitment to continuing to build on that vision.”

Delta continues to restore and expand service across Asia and the Pacific outside of Seattle as well. Over the course of 2023, the airline has:

Announced a second daily flight to ICN from ATL.
Increased flights to China from four times per week to 10 times per week (seven weekly flights to PVG from SEA and three weekly flights to PVG from DTW).
Resumed service to HND from Honolulu (HNL) and Minneapolis (MSP).
Launched first-ever Auckland (AKL) from LAX service, the only U.S. carrier operating LAX-AKL year-round.
Increased flights to Sydney (SYD) from 10 weekly to 14 weekly in Winter from LAX.

02 November, 2023

Former Delta pilot threatened to shoot Captain multiple times during flight..

Jonathan Dunn a pilot with Delta Air Lines is alleged to have used a gun to “assault and intimidate” the captain of an aircraft and threatening to shoot them multiple times if the flight was diverted due to a passenger suffering a medical emergency.


Reports indicate that Dunn was indicted by a grand jury at the US District Court for the District of Utah changed with interfering with the crew of a commercial airline flight on that took place in August last year.

In a statement from the Department of Transportation Office of the Inspector General says the indictment alleges that, on or about August 22, 2022, Jonathan Dunn, the crew’s First Officer, interfered with the performance of a crew member by using a dangerous weapon to assault and intimidate the Captain. Dunn was authorized to carry a firearm through the Transportation Security Administration’s Federal Flight Deck Officer programme. The programme allows a number of commercial airline pilots and flight crew of commercial aircraft to fly with concealed weapons and act as law enforcement officers to defend the flight deck of aircraft against acts of criminal violence or air piracy.  The TSA hasn't stated how many FFDOs there are, however, the programme's budget last year was $20,751,000

Delta has confirmed to local media that Dunn worked for the company at the time of the incident but was no longer employed by them and has since refused to comment because of the "ongoing aviation authority investigation of this incident”.


Delta completes Concourse A expansion at Salt Lake City International Airport



Delta’s footprint at Salt Lake City International Airport continues to grow with the opening of 13 new gates on Concourse A, finishing off the gleaming 900,000-square-foot facility that first welcomed customers in September 2020. All flights operating from Concourse A will now board and deplane via jet bridges, eliminating bus operations to remote hardstands. 


Delta unveils the completion of its Concourse A expansion at Salt Lake City International Airport.


“The completion of Concourse A comes just ahead of what we anticipate will be a busy holiday and ski travel season,” said Adam Ryan, Managing Director of Delta’s SLC Operations. “It’s a privilege for the 5,400 Delta employees here in Salt Lake City to share this state-of-the-art facility with our customers as we continue to provide them with the elevated experience they have come to expect from Delta.” 

In partnership with the Salt Lake City Department of Airports, the finished eastern portion of Concourse A features 22 gates – nine of which opened earlier this summer – bringing the airlines’ gate total to 50 at SLC. This expansion also includes a new Delta Need Help Center for customers looking for travel assistance, as well as 19 new restaurants and shops for customers to enjoy.  

Delta expands Salt Lake City hub presence with opening of new gates

This summer, Delta will operate more than 230 peak-day flights from Salt Lake City to nearly 90 destinations across the globe, with added frequencies to Austin, Charlotte, Nashville, Philadelphia and more.

“These new gates and amenities will further elevate the guest experience at the Salt Lake City International Airport for Salt Lakers and visitors from all over the world,” said Salt Lake City Mayor Erin Mendenhall. “Salt Lake City is proud to be a Delta hub in the West and home to one of the top-performing airports in the world. The completion of this expansion will provide efficient services and modern facilities for travellers who are eager for a seamless journey.” 

Delta operates more flights out of SLC than any other airline combined, serving close to 30,000 customers daily with 237 peak-day flights to 88 destinations in Fall 2023. The airline has invested more than $12 billion in airport projects coast-to-coast in the last 10 years, doubling down on its vision for the future of travel by building airports that are comfortable, easy to navigate and part of an effortlessly connected journey. 

Earlier this year, Delta further cemented its position as the leading global carrier in SLC with a new lease agreement with Salt Lake City that increases Delta’s gate count from 55 to 66, with an anticipated completion in 2027. In June, Delta also broke ground in Salt Lake City on a new pilot training facility, marking the first training facility investment outside of its Atlanta headquarters since 1968. 

Delta's new pilot training facility in its key Mountain West hub, Salt Lake City. The 47,000-square-foot facility marks the next chapter of Delta’s investment in its 5,400 employees and customers in Utah.  

Delta’s investment in Salt Lake City grows with new pilot training facility

Located next to Salt Lake City International Airport (SLC), this 47,000-square-foot facility marks the next chapter of Delta’s investment in its 5,400 employees and customers in Utah.

Delta’s deep community footprint in Salt Lake City is evidenced by more than a dozen partnerships with local organizations. Alongside the start of the Utah Jazz regular season, last week marked the official return of the Delta Center to Salt Lake City since the naming rights partnership between the Jazz and Delta Air Lines was made official in July.  




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