Hurricane Irma significantly affected the airlines' operations with some 2,200 flights cancelled from 7th-12th September at airports in Florida, the Caribbean and Georgia (Delta's main hub is Atlanta) hub.
Delta also reported that it had added 12,000 additional seats departing Florida and Caribbean markets to assist evacuation efforts related to Hurricane Irma. In addition, it had capped fares for flights to and from hurricane-affected areas before, during and after the storm for itineraries throughout the continental United States. Especially after a public and media outcry over industry price hiking taking place immediately before Maria.
Delta also provided waivers for customers transiting more than 40 destinations where flights were affected by hurricanes and suspended baggage and pet-in-cabin fees for customers travelling to or from impacted cities. Delta's generosity was in further evidence as the company made very sizable donations to hurricane relief via the Red Cross.
The company's operating performance is detailed in the table below.
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